We are on a very exciting journey and now is a fantastic time to join the Tyneside and Northumberland Mind Team. Make an impact to local mental health – apply today!
Join our Support Line Operators and provide compassionate, confidential, and non-judgemental listening support for people aged 16 and over living in Newcastle, Gateshead, and Northumberland.
The Support Line offers a safe space for individuals to talk openly about how they are feeling, whether they are experiencing emotional distress, loneliness, or simply need someone to listen. You’ll also provide information on mental health and wellbeing and, where appropriate, signposts people to local services that can provide further support.
Hours: Part-time, 12hours/week *This role involves working a rota that includes evenings and weekends to ensure consistent support is available when people need it most. Flexibility to work across these hours is essential.
Based at: Fully remote- Occasional office work
Contract length: Temporary, 6-months – with potential for extension.
Salary: £8,186.88/annum
Benefits: Private health cash back plan, Access to employee discount scheme, Enhanced pension contribution, 24 days annual leave increasing depending on length of service.
Closing date for applications: August 24th 2026.
Further questions and enquiries about the role? Email: Claire Latimer – HIU Project Lead Claire.latimer@tynesidemind.org.uk

Could this voluntary role be right for you? Click here to learn more.
Volunteers are essential to our mental health mission and we’re always on the lookout for enthusiastic individuals to join our team. Whether you want to lend a hand at events, support back-office operations or be involved in our services – we could use your help!
For more information about our volunteering opportunities please visit our volunteering page here.
Tyneside and Northumberland Mind are an anti-racist and anti-prejudice organisation. We are committed to having frank, open conversations about all forms of prejudice and discrimination, including racism. We acknowledge that racism and discrimination exist in our sector and within our organisation, but we are actively working to move our charity, our people, and our sector towards equity. We are not perfect, and we are still learning, but we vow “to do the best we can until we know better, then when we know better, we will do better” (quote adapted from Maya Angelou).
We welcome and encourage applicants from under-represented groups; ethnically marginalised people, LGBTQIA+ people, people with physical or intellectual differences, neurodiverse people, and those with lived experience of mental ill-health. We actively use positive action to counter any potential bias in our recruitment processes. Reasonable adjustments and training will be provided to candidates who show a high level of competency but lack similar formal experience or who may require additional support to perform their best in the role. We are a ‘Disability Confident Committed’ employer and welcome applicants with diagnosed and self-identified disabilities to apply for this role. Please mention in your application if you require any reasonable adjustments to the recruitment process. This will not affect your application.
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