Tyneside and Northumberland Mind are proud to announce that we have been awarded the Mind Quality Mark (MQM). The MQM is a robust quality assurance framework created by National Mind, the leading mental health charity.

MQM sets out the baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities. To achieve the MQM, a local Mind must meet or exceed all 24 key standards.

The process is a rigorous assessment which includes a detailed appraisal of organisational policies and procedures as well as a visit and interviews with trustees, staff, volunteers and people who use services.

The MQM is awarded when all standards are fully met, providing assurance that local Minds across England and Wales are well-run.

Organisations who meet Mind’s expectations of good practice, and in many cases excel beyond those expectations. It provides assurance that they are healthy, ambitious and strong in providing the highest quality support to people experiencing or at risk of developing mental health problems.

Our CEO Alex Wilson said: "I am absolutely delighted to have been awarded the Mind Quality Mark, this has been down to the hard work and dedication of the team in such challenging times. This shows that our organisation provides fantastic high-quality services for those who need us most, supporting people with their mental health."

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Tyneside and Northumberland Mind, Wellbeing Centre, Dunsmuir Grove, Bensham, Gateshead NE8 4QL. Telephone: 0191 477 4545  Email: 
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Registered office: Tyneside Mind, Wellbeing Centre, Dunsmuir Grove, Bensham, Gatheshead NE8 4QL. Company Number: 7552434. Charity Number: 1140856.