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  • Parents and Carers

    If you are concerned for your child or someone in your care, you will find contact information here.
    • Tyneside Mind

      Online Enquiries: Fill in our short form
      Telephone: 0191 477 4545
    • Mind Infoline

      Help and advice line for people with mental health problems. Monday to Friday 9am - 6pm.
      Telephone: 0300 123 3393
    • HOPELineUK

      Non-judgmental support, practical advice and information for children, teenagers and young people. Monday to Friday 10am - 10pm, Saturday & Sunday 2pm - 5pm.
      Telephone: 0800 068 41 41 or Text: 07786 209697
    • Streetwise (Newcastle)

      Free and confidential advice, counselling, sexual health and support services for young people aged 13-25.
      Telephone: 0191 230 5400
    • Gateshead Council Families Information Service

      Free, confidential, impartial advice regarding childcare provision and family support services. Monday to Thursday 9am - 5pm and Friday 9am - 4.30pm.
      Telephone: 0191 4335118
    • FamilyWise

      Gain new skills in life and move forward to a positive future. Improve confidence, motivation and personal skills, and get practical help with housing, money, benefits, employment, and more.
      Telephone: 0191 477 3747
    • ABC

      A national organisation run for anyone who is suffering because of eating disorders: sufferers, their families, carers and professionals
      Telephone: 03000 11 12 13 (option 1-parent helpline option 2-sufferer helpline, option 3-self harm helpline)
    • Self Injury support

      Information about self injury, self help ideas, guidance to help find services, support groups, etc. near you for people who self injure.
  • Urgent Help

    Useful contact information if you, or someone you know, requires urgent help.
    • Samaritans

      24-hour telephone helpline offering emotional support to people experiencing distress or despair.
      Telephone: 08457 90 90 90
    • NHS 111 service

      24-hour information and advice on any health problem or service.
      Telephone: 111
    • Mind Infoline

      Help and advice line for people with mental health problems. Monday to Friday 9am - 6pm.
      Telephone: 0300 123 3393
    • HOPELineUK

      Non-judgmental support, practical advice and information for children, teenagers and young people. Monday to Friday 10am - 10pm, Saturday & Sunday 2pm - 5pm.
      Telephone: 0800 068 41 41 or Text: 07786 209697
    • Emergency Services

      You can ask to stay on the line while you wait for help to arrive.
      Telephone: 999 - calls to this number are free
  • Advocacy

    • Mind Infoline

      Help and advice line for people with mental health problems. Monday to Friday 9am - 6pm.
      Telephone: 0300 123 3393
    • Your Voice Counts

      Your Voice Counts are a registered charity that advocates for people with learning disabilities that live in Gateshead and South Tyneside.
      Telephone: 0191 478 6472
  • Children and Young People

    • HOPELineUK

      Non-judgmental support, practical advice and information for children, teenagers and young people. Monday to Friday 10am - 10pm, Saturday & Sunday 2pm - 5pm.
      Telephone: 0800 068 41 41 or Text: 07786 209697
    • Streetwise (Newcastle)

      Free and confidential advice, counselling, sexual health and support services for young people aged 13-25.
      Telephone: 0191 230 5400
    • Gateshead Council Families Information Service

      Free, confidential, impartial advice regarding childcare provision and family support services. Monday to Thursday 9am - 5pm and Friday 9am - 4.30pm.
      Telephone: 0191 4335118
    • FamilyWise

      Gain new skills in life and move forward to a positive future. Improve confidence, motivation and personal skills, and get practical help with housing, money, benefits, employment, and more.
      Telephone: 0191 477 3747
    • Self Injury support

      Information about self injury, self help ideas, guidance to help find services, support groups, etc. near you for people who self injure.
    • TESS text and email support

      Text and email support for girls and women up to 24 who self injure. For email support, go to the contact website, and fill in the TESS email form. All support is 100% confidential. Even if you do not know how to start talking, just text or email "hello" and you will recieve a reply within 24 hours during opening times, which are: Monday, Tuesday, Wednesday, Thursday and Friday, 7pm-9pm.
      Telephone: 0780 047 2908
  • Information, Advice and Guidance

    • Wellbeing Info Directory

      Information on how to keep your mind and body healthy.
      Telephone: 0191 417 8043
    • TyneAdviceline

      Hearing or speech impaired users call 08444 111 445. Help with money, legal, housing and other problems.
      Telephone: 0844 245 1288
    • NHS 111 service

      24-hour information and advice on any health problem or service.
      Telephone: 111
    • Mind Infoline

      Help and advice line for people with mental health problems. Monday to Friday 9am - 6pm.
      Telephone: 0300 123 3393
    • Mental Health Matters

      Confidential emotional support and guidance. 24 hours on weekends and bank holidays, weekdays 5pm - 9am. Hearing or speech impaired users dial 18001 before the Helpline number to use Text Relay services.
      Telephone: Freephone 0800 085 1718
    • Gateshead Council Families Information Service

      Free, confidential, impartial advice regarding childcare provision and family support services. Monday to Thursday 9am - 5pm and Friday 9am - 4.30pm.
      Telephone: 0191 4335118
    • Gateshead Advice Centre

      Free, independent and confidential advice on a wide range of issues including: Debt, Benefits, Housing, Employment, Family Law & Community Care. Drop in: Monday to Friday 9am - 5pm and until 7pm every Thursday.
      Telephone: 0344 245 1288
    • FamilyWise

      Gain new skills in life and move forward to a positive future. Improve confidence, motivation and personal skills, and get practical help with housing, money, benefits, employment, and more.
      Telephone: 0191 477 3747
    • The Lawnmowers

      The Members of the Company place themselves alongside the daily struggles faced by people with learning disabilities. All of our projects are working towards a future, just and equal society. The company wishes to play its part in honouring and developing the culture of people with learning disabilities and intends to research, explore and develop new ways of working. The company values and intends to support, places where people with learning disabilities can explore and develop their ideas and help plan and take control of their futures.
      Telephone: 0191 478 9200
    • Eating Disorders Support

      Support helpline in the UK for eating disorders. Website contains information about eating disorders, as well as what to do if you are worried somebody you know may be affected by an eating disorder.
      Telephone: Helpline: 01494 793223
    • ABC

      A national organisation run for anyone who is suffering because of eating disorders: sufferers, their families, carers and professionals
      Telephone: 03000 11 12 13 (option 1-parent helpline option 2-sufferer helpline, option 3-self harm helpline)
    • 24/7

      Specialist drug and alcohol advice team
      Telephone: 0191 443 8141 or 0800 328 6728
  • Volunteering and Community Groups

    • Launchpad

      By and for mental health service users in Newcastle upon Tyne and beyond. Get involved, get things changed, get things done, make things happen.
      Telephone: 0191 233 0382
  • Mental Health Organisations

    • Bipolar UK

      Telephone: 020 7931 6480
    • No Panic

      Charity to help those with panic attacks, phobias, obsessive compulsive disorder, anxiety disorders and tranquiliser withdrawal.
      Telephone: 0800 138 8889
    • Mind Infoline

      Help and advice line for people with mental health problems. Monday to Friday 9am - 6pm.
      Telephone: 0300 123 3393
    • Mental Health Matters

      Confidential emotional support and guidance. 24 hours on weekends and bank holidays, weekdays 5pm - 9am. Hearing or speech impaired users dial 18001 before the Helpline number to use Text Relay services.
      Telephone: Freephone 0800 085 1718
    • Launchpad

      By and for mental health service users in Newcastle upon Tyne and beyond. Get involved, get things changed, get things done, make things happen.
      Telephone: 0191 233 0382
    • HOPELineUK

      Non-judgmental support, practical advice and information for children, teenagers and young people. Monday to Friday 10am - 10pm, Saturday & Sunday 2pm - 5pm.
      Telephone: 0800 068 41 41 or Text: 07786 209697
    • ABC

      A national organisation run for anyone who is suffering because of eating disorders: sufferers, their families, carers and professionals
      Telephone: 03000 11 12 13 (option 1-parent helpline option 2-sufferer helpline, option 3-self harm helpline)
    • 24/7

      Specialist drug and alcohol advice team
      Telephone: 0191 443 8141 or 0800 328 6728
  • Eating Disorders

    • b-eat (beat eating disorders)

      A charity with a network of self-help groups and individual postal, telephone and email contacts.
      Telephone: 0845 634 1414 (adult helpline) or 0845 634 7650 (youth helpline)
    • NIWE

      NIWE aims to provide support or signposting to people in the North East* whose lives are affected by eating distress, or eating disorders.
      Telephone: 0191 221 0233
    • Eating Disorders Support

      Support helpline in the UK for eating disorders. Website contains information about eating disorders, as well as what to do if you are worried somebody you know may be affected by an eating disorder.
      Telephone: Helpline: 01494 793223
    • ABC

      A national organisation run for anyone who is suffering because of eating disorders: sufferers, their families, carers and professionals
      Telephone: 03000 11 12 13 (option 1-parent helpline option 2-sufferer helpline, option 3-self harm helpline)
  • Alcohol and Drugs

    • NECA

      To promote the prevention, recognition and treatment associated to use and misuse of substances including alcohol, drugs and gambling.
      Telephone: 0191 490 1045
    • 24/7

      Specialist drug and alcohol advice team
      Telephone: 0191 443 8141 or 0800 328 6728
  • Dementia

    • Alzheimers Society

      Alzheimer's Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.
      Telephone: 0191 477 7490
    • Age UK

      Age UK is here to help more people love later life
      Telephone: 0800 169 6565
  • Learning Difficulties

    • Your Voice Counts

      Your Voice Counts are a registered charity that advocates for people with learning disabilities that live in Gateshead and South Tyneside.
      Telephone: 0191 478 6472
    • The Lawnmowers

      The Members of the Company place themselves alongside the daily struggles faced by people with learning disabilities. All of our projects are working towards a future, just and equal society. The company wishes to play its part in honouring and developing the culture of people with learning disabilities and intends to research, explore and develop new ways of working. The company values and intends to support, places where people with learning disabilities can explore and develop their ideas and help plan and take control of their futures.
      Telephone: 0191 478 9200
  • Self Injury

    • Self Injury support

      Information about self injury, self help ideas, guidance to help find services, support groups, etc. near you for people who self injure.
    • TESS text and email support

      Text and email support for girls and women up to 24 who self injure. For email support, go to the contact website, and fill in the TESS email form. All support is 100% confidential. Even if you do not know how to start talking, just text or email "hello" and you will recieve a reply within 24 hours during opening times, which are: Monday, Tuesday, Wednesday, Thursday and Friday, 7pm-9pm.
      Telephone: 0780 047 2908
    • Womens Self Injury helpline.

      UK-wide Women's Self Injury Helpline, open on Wednesdays from 7-9pm and Thursdays from 3-5pm.You can call us for confidential, non-judgemental emotional support around self injury on 0808 800 8088. All volunteers are female and have received specialist training
      Telephone: 0808 800 8088

Help and resources

  • TESS text and email support

    Text and email support for girls and women up to 24 who self injure. For email support, go to the contact website, and fill in the TESS email form. All support is 100% confidential. Even if you do not know how to start talking, just text or email "hello" and you will recieve a reply within 24 hours during opening times, which are: Monday, Tuesday, Wednesday, Thursday and Friday, 7pm-9pm.
    Telephone: 0780 047 2908

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Tyneside and Northumberland Mind, Wellbeing Centre, Dunsmuir Grove, Bensham, Gateshead NE8 4QL. Telephone: 0191 477 4545  Email: admin@tynesidemind.org.uk 
This website has been funded by the National Lottery through the Big Lottery Fund
© Tyneside and Northumberland Mind 2014 - 2017. All rights reserved.
Registered office: Tyneside Mind, Wellbeing Centre, Dunsmuir Grove, Bensham, Gatheshead NE8 4QL. Company Number: 7552434. Charity Number: 1140856.